Hearing Impaired | Visually Impaired | Mobility Impaired

Hearing Impaired

 Closed Captions

Captions are now available so you can read what you can’t hear and enjoy the latest movies with your family and friends. Captions are delivered via a personal device, with a high contrast display and privacy screen, so only you can see the captions. This means that you can sit in any seat in the cinema. Please see staff at the cinema to collect the equipment and please note the equipment is subject to availability and you may be asked to leave a form of ID to ensure the safe return of the equipment.
 

 Infrared
This system consists of infrared transmitters mounted in the cinema that carry the sound to a receiver that you wear. Each of our cinemas has slightly different infrared technology so please contact your local cinema for more information. At some cinemas , if you wear hearing aids we provide you with a neck loop to pick up the sound, and for those who do not use hearing aids, headsets can be supplied. At other cinemas only the headset is available. The best place to sit in the cinema is the middle section of seats up the back, but please see staff at the cinema for more details about this.

Hearing Aid Loop
This system consists of a wire loop that is installed in the cinema and is connected to the sound system, creating a magnetic field within the looped area that transmits sound to the hearing aid you wear. You’ll need turn your hearing aid to the T switch to pick this up. The best place to sit in the cinema is the middle section of seats up the back, but please see staff at the cinema for more details about this.  

Visually Impaired

For our visually impaired guests, now you can listen to audio-described movies so you can hear things you might have difficulty seeing with a spoken commentary and enjoy all the parts of a movie, including visual jokes, visual scenes, settings and body language. The audio description is delivered through a personal headset or neck loop. This means that you can sit in any seat in the cinema. Please see staff at the cinema to collect the equipment and please note the equipment is subject to availability and you may be asked to leave a form of ID to ensure the safe return of the equipment. 

Mobility Impaired

Our theatres have wheelchair spaces with companion seating. Look for the wheelchair icon for sessions excluding Gold Class. Some wheelchair spaces may be available even if the session is sold out! Be sure to ask at the box office of your local cinema for availability.

 Wheelchair Seats 
These seats are wheelchair spaces which do not have a seat. 

 Companion Seats 
These seats are prioritised for use by companions of guests using the wheelchair space.

Gold Class Wheelchair Seats

Look for the filter icon on the seating plan if your local Gold Class cinema has wheelchair seats available. 

Wheelchair Accessible - This seat can be accessed by a wheelchair.
Wheelchair Accessible Space - This seat can be accessed by a wheelchair. If you wish to remain in your wheelchair, this seat can be removed. Please speak to a staff member when you arrive.

The above offerings are subject to availability. Event, Greater Union and BCC Cinemas would like to apologise in advance if, due to previous customer selection, the Captiview Units are not available at the time of your visit.

Sensory Screenings for Families with Special Needs

Event Cinemas are proud to bring sensory-friendly films to families living with autism and other sensory needs at select locations.

Click here for sensory screening sessions and information.